A. Discounts & Promotional Codes

Discounts offered are subject to product owner / designers and may vary from item to item. The discounts offered on any product are decided by the product owners and designers only and may not be termed on FIO.

Discounts differ on individual products and will be considered for final invoicing irrespective of material used for promotional purpose.

We are unable to offer price adjustment on items originally purchased in a sale or on any special promotion items that are temporarily reduced in price. Once an item has been purchased at a discounted sale price, no price adjustment will be offered should the item be further marked-down / marked-up.

Promotion codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotion code or offers, and must be redeemed by the date published, if provided.

B. Gift Cards

Gift e-cards can be exchanged for purchase of products via our website only.

Gift e-card or e-vouchers cannot be exchanged for cash or refunded. You can only use your e-voucher once and the total value of the products you are purchasing must be equal to or greater than the value of the e-voucher.

If the Products purchased online total less than the value of your gift card, any balance will be left as credit for you on your gift card.

The gift card is valid for 6 (six) months from the date of issue. Neither the validity of gift cards shall be extended nor can new gift cards be issued against the expired/unused gift cards.

In order to redeem the gift e-card, you will need the serial number appearing on the e-card at the time of purchase.

C. Credit Points

  1. Credits are issued upon returning or exchanging a product online.
  2. Once the returned item has passed our quality check process, we issue a credit code of the value of the product which can be redeemed on your next purchase online during checkout.
  3. If you would like to exchange one item for another, you must first return the original item and then place a new order online. You will be refunded against a credit code which will enable you to purchase a replacement item quickly.
  4. This credit code that is generated against your return/exchange is applicable at the time of checkout, the final stage of placing the order online.
  5. All credit codes have a validity of 6 months from the date of issue.
  6. All credit notes are for one time use only.
  7. You can Contact Us to check the validity of your credit code.