In case customer wants to return a product, other than product made to order, the customer must write to us at email@example.com, a prompt response is assured to such mails. Customer can also call us at our customer service number +91 81782 29737, which remains open from Monday to Friday between 10.00AM to 05.30PM (IST) except declared holidays.
A. Nature of the goods
While we try to make sure that all weights, sizes and measurements set out on the site are accurate, there may be small differences between the weights, sizes and measurements of goods shown on the website and the actual goods we supply.
While we try to make sure that the colours of our goods are displayed accurately on the site, the actual colours that you see on your computer may vary depending on the monitor that you use.
Many of our garments are hand finished or hand embroidered. By their nature these garments may exhibit small irregularities and may vary from examples shown on the website; this is not a manufacturing fault.
Garments featuring hand embroidery or hand finishing or incorporating fabrics such as chiffon and georgette are by their nature susceptible to pulls and rips and are not designed for hard wearing.
The packaging of the goods may vary from that shown on the site depending on the product.
B. Terms & Conditions for Return
C. List of non-returnable or non-exchangeable products
D. Cancellation Policy
Please note an order can only cancelled within 24 hours of placing the order. Once the order is processed after 24 hours, no cancellation request will be entertained.
E. Damage/Defective/Wrong Supply of Products
Customer is advised to check the ordered products and quantity in the invoice, before accepting the package from the logistics service provider/courier.
In case of any discrepancy found, or damage to packet is noticed, please leave a suitable remark on receipt to logistics service provider/courier for accepting the delivery of the products.
In case the product is with a manufacturing defect or a wrong product has been received, kindly contact/email at “FIO” customer Service within 24 Hours of receiving the products.
Your email should contain comprehensive details of the defects/complaints of the product delivered to you.
Our principal designer will verify the manufacturing defects, after that our customer service team will email or contact you for the necessary action.
The product must be received within 7 days from the date of advice by Customer Service Department.
In case, the complaint found is genuine then “FIO” will try to rectify the defect or replace the same product to availability and return the product to buyer, if not possible, a store credit will be issued to the buyer.
The following are the terms and conditions which apply to sales of made-to-measure and Ready Made garments and also to alterations to ready-made garments, purchased from FIO (“FIO ”) to you, (“the Customer”).
Made-to-measure garments are personally tailored to the Customer’s specifications and cannot be re-sold.
FIO is therefore unable to accept any cancellation of an order for a made-to-measure item. We will make all reasonable efforts to accommodate any change to an existing order required by a Customer, but cannot guarantee to be able to do so, and reserves the right to make an additional charge to the Customer for any changes.
Items purchased from FIO are non-exchangeable and non-refundable. The garment(s) purchased in store is(are) hand embroidered and hand finished. Due to the complex nature of the garment, embellishments may disintegrate from the fabric. This is not a manufacturing fault. Other fabrics such as chiffon and georgette are subject to pulls and rips as is the nature of the garment.
If the customer is not satisfied with the quality of the delivered items(s), FIO will, following inspection of the goods, implement a strict policy of Repair, Replace and finally Refund, depending on which remedy is the most appropriate.
Orders for alterations to ready-made garments cannot be cancelled and any variation to an alteration order may be subject to an additional charge. Should FIO agree, in its absolute discretion, to accept a cancellation, it reserves the right to make a cancellation charge to the Customer.
In the event of any dispute as to whether a finished made-to-measure item or alteration to a ready-made item conforms with the Customer’s requirements, the description recorded on the FIO or Measurement Slip shall be final. Accuracy of measurements submitted to FIO by the Customer will be entirely at the Customer’s own risk.
The Customer agrees to attend a minimum of three fittings of the made-to-measure or altered ready-made garment. The first fitting shall take place after delivery of the item; the second fitting 21 days thereafter and the third fitting after a further 14 days. (Despatch times are excluded from the aforementioned timetable). All further fittings will be completed within 10 working days post the 3rd fitting.
FIO cannot guarantee delivery of a finished made-to-measure garment to the Customer within any particular time, but will normally deliver within 9 – 12 weeks of accepting the Customer’s order.
Customers must collect finished articles within 30 days of being advised by FIO that they are available for collection. Failure to collect within this time without the consent of FIO may result in the item being disposed of. Correspondence of delivery will be via electronic mail or contact details recorded on the form. Customers are requested to check the details thoroughly prior to submission.
Ownership of any garment shall not pass to the Customer until paid for in full.
The garment should be kept in a separate cover when not in use and not in contact with any other garment as direct contact with another embroidered outfit may damage it. The garment must be kept out of contact of water and perfumes as they may cause discoloration. The garment must be Dry Cleaned by a reputed dry cleaner company only.